The Allianz TravelSmart App: 10 Benefits You Want to Use [Updated 2021]

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When traveling, there are a lot of moving parts that can make things stressful. 

On our travels, we use a few travel apps to keep us organized and make our life easier. 

One of the apps we use consistently while traveling is the free TravelSmart app from Allianz, our travel insurance partner.

Together with our Allianz insurance policy, the TravelSmart app offers many practical benefits.

Here are 10 ways the travel smart app simplifies our travels. And the best part is that some of these benefits are even available to those not insured with Allianz. 

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What is TravelSmart App

Allianz app by Authentic Food Quest
Easily access your travel insurance policy and helpful tools in one free travel app

The TravelSmart app is a free app from Allianz Travel Insurance that helps make your travels simple, safe and smarter.

On the app you can easily manage your Allianz travel insurance, access your benefits and contact customer service with the push of a button.

No need to carry your travel insurance policy details on the road, instead easily access your plan and helpful tools in one free travel app.

We love the convenience of the TravelSmart app and use it all the time on our travels. One feature we particularly like is the ability to track flights in real-time with the most updated gate information.

The TravelSmart App is available for iPhone on the AppStore and Android on Google Play. It is updated frequently with many features to help you stay ahead of changes that could impact your travel plans.

Think of the Allianz TravelSmart app as your safe and smart digital travel companion. Your one-stop app that’s continuously updated to make your travels simpler, safer, and smarter.

Additional Covid 19 Coverage

Delayed Flight benefit Travel Smart App by Authentic Food Quest
Traveling happy with Allianz Travel coverage

With changes in travel, it helps to stay ahead to avoid any surprises that may impact your travel plans. 

Allianz Travel Insurance recently updated their travel insurance policy with expanded COVID-19 benefits. 

With the travel smart app you have instant access to all your travel benefits including epidemic coverage at your fingertips.

One of the newest features on the Allianz TravelSmart app are timely updates found within the Alert Center in the app.

The updates are location based and include health and security risks, updates on weather or environmental issues, transportation and more.

RELATED: Allianz Travel Insurance Review – What’s Included For Your 2022 Travels

10 TravelSmart App Benefits You Want To Use

1. Get Local Medical Help on The Road

Hospital in Bansko Bulgaria found using Travel Smart App AuthenticFoodQuest.jpg
The local hospital Rosemary visited in Bansko, Bulgaria

One of the best features of the Travel Smart App is access to medical help on the road. 

When we visited Bansko, Bulgaria for the first time, Rosemary lost her voice. When she woke up on our first morning, she couldn’t speak.

It was our first day, in a new country and neither of us speak Bulgarian. I was challenged to find a doctor when all the writing was in cyrillic.

The Travel Smart App by Allianz has a handy feature called Assistance Around Me. On this screen, you can search for a hospital, doctor, pharmacy, police station and even an embassy.

We didn’t know about this feature at the time, and wish we did. In this case, I would have clicked “I need a doctor” which gives access to a list of nearby Allianz Global Assistance reviewed medical facilities. 

Nonetheless, the story had a happy ending. The friendly baker, in the building where we were staying, took us to a doctor at the local hospital. 

Rosemary was examined and given a prescription for antibiotics. Shortly thereafter, she got her voice back.

For unexpected situations being able to find nearby doctors is a benefit that cannot be understated.

RELATED: Bulgarian Food Guide: What To Know And Love

2. Access Medical Translation Capabilities on The Travel Smart App

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Using the First Aid feature in Thailand

Have you ever been in a new destination and on a particular day you’re just not feeling your best?  

Maybe you have a headache, cramps or familiar aches and pains. 

You don’t need to see a doctor, but you know taking your usual ibuprofen or pain relief pills offer immediate relief.

So, imagine you are walking around sightseeing and you spot a pharmacy. You run in and ask for your usual pain relief pills and quickly realize no one understands you. 

You look around and see all the writing is in a foreign language. This happened to us when exploring the local food specialties in Costa Brava, Spain.

Early one morning we were going on a fishing boat on a day with strong winds.  We were advised to get something for motion sickness. 

We didn’t know the Spanish equivalent for Dramamine, and only realized later that it is Dramamina.

The TravelSmart App from Allianz, eliminates this type of anxiety on your travels. There is a Medical Translator function with a medication dictionary and first aid terms available in several languages.

The medication dictionary shows the universal pharmaceutical name for hundreds of common medications that any pharmacist will understand.

To use the first aid terms feature, all you do is put in how you are feeling, choose the language of the country you are in. And the translation is done automatically. 

It’s that simple and easy, like having personalized concierge services at your fingertips.

READ MORE: Gambas de Palamos: A Fascinating Day In The Life of a Costa Brava Fisherman

3. Conveniently File and Track Insurance Claims

While in Thailand exploring the local food in Chiang Mai, Thailand, Rosemary unexpectedly needed to see a dentist.

Fortunately, we are covered by Allianz Insurance and the claim process was fairly simple. Rosemary simply filled out a few forms where she outlined what happened and the treatment she received. 

She sent in scanned copies of the invoices. And, the only additional paperwork Allianz requested was a copy of the flight itinerary. 

Once the paperwork was sent in, she would log into the account from time to time to check if it had been approved or if Allianz needed more information.


The Allianz TravelSmart App makes it easy to file and track a claim. From the convenience of a smartphone, tracking and checking the status of a claim is as simple as logging into the app.

4. Access Travel Smart Hotline and Emergency Information

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Find the local emergency numbers

Do you always know the emergency numbers of the destination country you’re in? What number would you call if you needed emergency services help?

The Travel Smart hotline or the unmissable orange button on the app easily connects you to the Allianz Global assistance customers services team. 

The Allianz medical assistance, customer service and email address are available in case you find yourself in an unexpected travel dilemma.

Utilizing geo location services, the local emergency numbers are automatically populated on the app for the local police stations, ambulance and fire services. 

The phone number to the nearest embassy is also provided should you need emergency overseas help.

Looking up the emergency number where you are traveling to is as easy as tapping on the contact button on the app.

RELATED: 10 Simple Ways To Protect Your Stomach While Traveling

5. Get TravelSmart App Alerts for Safety and Security

Travel Smart App by Authentic Food Quest
TravelSmart app sends you timely notifications about the destination you are visiting

The latest Alerts feature on the Allianz TravelSmart app sends you timely notifications about the destination you are visiting.

This could include weather advisories, health and security risks, changes in travel conditions and more.

With location services enabled on your mobile phone, you’ll receive alerts about conditions  happening at the location of your travels. 

For example, Oaxaca, Mexico is a region known for seismic movements and earthquakes.

We were planning on visiting Oaxaca at the end of June and unexpectedly had to delay our travels.

A severe earthquake hit the region with tremors felt as far as Mexico City and Guatemala.

Thankfully the damages were mostly material.

If we had been in Oaxaca at the time, the TravelSmart App would have alerted us. In addition, we would enjoy personalized concierge services tailored to how to respond to an earthquake. 

Get location based updates and alerts about events that may impact your travels. You have 24/7 access to all the assistance you need to stay safe with timely alerts.

RELATED: Oaxaca Foods – Your Best Guide To The Most Authentic Food

6. Track Flights With Real Time Updates

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Track you flight directly from the TravelSmart app homepage

One of the handy features of the Travel SmartApp is the ability to track your flights directly on the app.

However, to get the full benefits of this feature, it is better to be logged into your account on the app. Nonetheless, you can still track your flights even if you do not have Allianz travel insurance.

Easily track flights from the home page, with either the flight number and date, or the route and date. 

What I like most is the real time terminal and gate information for departures and arrivals.

On a trip to Mexico, we had a layover in Houston. Just before we arrived, the airline notified us of a terminal change. 

With the Travel Smart Allianz app, we had peace of mind knowing we didn’t need to worry about the gate change. 

As soon as we landed, we simply checked the TravelSmart app for the updated information for our ongoing flight.

The real time updates provided on the app make traveling much easier.

7. Automatic No Claim Receipt $100 Payment for Delayed Flights

Air France Flight in CDG TravelSmart App AuthenticFoodQuest.jpg
Stranded in Paris-CDG because of the snow

Flight delays do happen and unfortunately, more frequently due to weather or health and security risks.

While it can be a major inconvenience, the Allianz travel insurance plan helps make it easier.

If your flight gets delayed and the delay is covered by your travel insurance plan, you get an automatic payment of $100

To receive the payment, contact Allianz using the TravelSmart App directly from your smartphone.

No need to fill out any paperwork. Just let Allianz Travel know the flight information and you’ll receive notice of your eligibility right away.

Directly from the app, simply follow the prompts and indicate how you want to get paid. For faster processing, choose via debit card which is almost instantaneous. 

You also have the option of having the money wired directly to your bank. However, direct deposits can take about 2 to 5 days depending on your bank.

Imagine the feeling of relief knowing you have $100 to cover additional spending due to flight delays. 

Keep in mind, this automatic payment only happens if you use the tracking flight feature ahead of your flight.

Also, the $100 payment is for each person and per travel day. 

8. No Receipt Claim Payment for Delayed Luggage

Baggage Delays Claim by Authentic Food Quest
Payment for delayed luggage, a useful feature on the TravelSmart app

Another useful feature of the TravelSmart app is payment for delayed luggage. 

Imagine how frustrating it can be to learn at arrival that your bags got left behind.

This happened to us a few years ago when we were traveling to France for Christmas.

Upon arrival at Paris-CDG airport, we found out it had been snowing. Subsequently, our plane was grounded on the tarmac for a couple of hours before we could get out. 

Shortly, a bus came to pick up the passengers but the luggage got left behind. The next day, we were able to retrieve one suitcase at the airport but not the one with the Christmas gifts.

It was really disheartening to celebrate Christmas and not have the promised gifts for our nieces.

We eventually got our luggage back but it was late and several days after Christmas. At the time, we didn’t have travel insurance. 

If we would have had Allianz, we would have been covered with the delayed luggage policy

In situations like this, you need to provide proof of covered delay. Typically, this is a claim form from the airline and the delivery receipt.

The payment is handled in the same manner as the delayed flights.

9. Everything in the Same Place With Allianz TravelSmart App

Policy Document from Travel Smart App by AuthenticFoodQuest
Check your insurance policy document directly from the Allianz app

I’m not a fan of paperwork, but I am the master of filing documents safely. Sometimes, so safely that I don’t remember where I put them.

The TravelSmart app helps me with my “file and forget” behavior. Once logged in the TravelSmart App, all the information is available in one place.

On the app, your information is available as soon as you login. With one click on the policy information, you see a summary of the main coverage details. 

At the bottom of the screen is a link to visualize the entire policy or email it to yourself. 

This makes it convenient to see all your plan details easily. 

From checking your travel policy, to real time flight information, alerts and knowledgeable advice from Allianz, you can easily stay organized.

Keep all your documents accessible and in one place with the TravelSmart app.

10. TravelSmart App Ease of Use

Health alerts on the Allianz TravelSmart app

Overall the TravelSmart app is easy to use and navigate. 

Right from the home page, you have direct access to important policy, flight and contact information. 

Other features like Alerts, Claims, Medical Translator, and information to locate important services nearby are available under the Tools menu tab.

Each menu tab is quite explicit and easy to navigate.

If there is one area we’d like to see developed further is the medical translator with additional languages like Vietnamese or Bulgarian. 

That said, Allianz makes regular updates and takes customer feedback into account. So don’t hesitate to give your feedback on the TravelSmart app.

Try it for yourself and see how easy it is to use. The TravelSmart app is free and available for iOS or Android devices.

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In Summary

Between packing, getting to the airport, complying with covid regulations and catching your flight, you have a lot on your mind.

Thankfully, the features on the Allianz TravelSmart App makes it easy to stay organized. 

The app, designed with the traveler in mind, is constantly being updated with new features and functionalities.

No matter the distance of your travels, it helps to have your travel information organized in one place.

The Allianz TravelSmart app offers peace of mind knowing medical and travel assistance is at your fingertips, at any time.

On your next trip, make sure you are covered with Allianz Travel Insurance and use the full functionalities of the TravelSmart App.

What’s your favorite feature of the Allianz Travelsmart app? Please let us know in the comments below.

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Disclosure: This article has been written in partnership with Allianz Travel Insurance, our travel insurance provider.  Authentic Food Quest has received financial compensation from Allianz Global Assistance (AGA Service Company).  As always all thoughts and opinions are our own.

30 Comments on “The Allianz TravelSmart App: 10 Benefits You Want to Use [Updated 2021]”

  1. I have never used TravelSmart before. However, with all cute benefits you listed here…I will try it out soon. Thanks for nice share about such app!

    Reply
    • Thanks so much for your kind words. Glad you found the article informative and helpful. Indeed, the TravelSmart app offers many benefits to help you stay safe on your travels. Do let us know if you have any questions. Cheers.

      Reply
  2. The TravelSmart APP is a total game-changer. I remember when it just used to do translations and keep your policy number, now it is SOOOO robust. We always enter our flight details in there, so we get the refund automatically (no paperwork FTW!)

    Reply
  3. I’ve never traveled outside the country, so I never thought about what would happen if I got sick or needed something. This sounds like a great app for traveling!

    Reply
    • Travel insurance like medical insurance is one of those things you really don’t want to use but are glad you have it if you need it. For unexpected situations, consider travel insurance for peace of mind. Thanks for stopping by.

      Reply
  4. I’ve heard that it is best to get travel insurance if you are traveling overseas just for medical care alone. We went on a cruise and it would have been terrible if something bad was to happen while at sea. I couldn’t imagine how much it would be to do an air rescue…I see $ signs flying out the window.

    Reply
    • Having travel insurance is certainly a good idea and there are different coverage levels. Call or check online at the different options provided by Allianz Travel Insurance for one that suits your needs. Thanks for stopping by.

      Reply
  5. Apparently, there is an app for everything. This is great for those who travel especially for international trips. I can’t imagine getting sick in a foreign country. That would be very scary.

    Reply
  6. This is the first time I’ve heard of Allianza. What a smart and much-needed travel app to have. I’m glad that this is available for people who travel far away and need some assistance.

    Reply
  7. How cool, this sounds like a great app. I will have to check it out for sure. Anything that can help me stay organized is a plus!

    Reply
  8. I wish we had known about this a few years ago when we were traveling outside the country and my daughter got sick. Thankfully, my son-in-law is a translator so that helped, but this is definitely a great feature.

    Reply
    • So glad to read Pam that your son-in-law was able to step in. We love the language translation features and feeling empowered wherever in the world we may be. Download the app so that you are ready for your next trip. Thanks for stopping by.

      Reply
  9. This is a very handy travel app! We’ve been sick in foreign countries before and it’s very stressful trying to get the right help when you need it. I really like the emergency number feature, as I am not always aware of how to go about dialing emergency services, and I think in a panic, I would probably not remember what specific country number I would need.

    Reply
    • Sorry to hear Theresa that you’ve been sick in foreign countries before. I hope you travel insurance. Yes, the emergency numbers are helpful especially when not feeling well to try and figure things out. Download the app and be prepared for your next trips. Cheers.

      Reply

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