When traveling, there are a lot of moving parts that can make things stressful.
When we travel, we use a few travel apps to keep us organized and make life easier.
Recently, we started using the free Travel Smart app from Allianz, our travel insurance partner.
We only wish we would have used it sooner. In conjunction with our insurance coverage, the TravelSmart app offers many practical benefits to make travel easier.
Here are nine 9 benefits to help you travel smarter. And some are even available even if you are not insured with Allianz.
Table of contents
- #1. How to Find Local Medical Help on The Road
- #2. Medical Translation Capabilities
- #3. File and Track Your Insurance Claims
- #4. Emergency and Hotline Information
- #5. Track Your Flight
- #6. Automatic No Claim Receipt $100 Payment for Delayed Flights
- #7. No Receipt Claim Payment for Delayed Luggage
- #8. Everything in the Same Place With TravelSmart App
- #9 TravelSmart App Ease of Use
- In Summary
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#1. How to Find Local Medical Help on The Road
One of the best features of the Travel Smart App is getting access to medical help while traveling.
When we visited Bulgaria for the first time this year, Rosemary lost her voice. When she woke up on our first morning, she couldn’t speak.
Meanwhile, we were in a new country, it was our first day and we don’t speak Bulgarian. I was challenged on how to find a doctor when all the writing was in Cyrillic.
The Allianz TravelSmart App has a handy feature called Assistance Around Me.
On this screen, you can search for a hospital, doctor, pharmacy, police station and even an embassy.
We didn’t know about this feature at the time, and wish we did.
In this case, I would have clicked “I need a doctor” which gives access to a list of nearby Allianz Global Assistance reviewed medical facilities.
Nonetheless, the story had a happy ending. The friendly baker in the building where we were staying took us to a doctor at the local hospital.
Rosemary was examined and given a prescription for antibiotics. Shortly thereafter, she got her voice back.
On our culinary travels and for unexpected situations, having immediate access to medical help while traveling cannot be understated.
#2. Medical Translation Capabilities
Have you ever been to a new destination and on a particular day you are not feeling 100% at your best?
Maybe you have a headache, cramps or the flaring up of familiar aches and pains.
You don’t need to see a doctor, but you know taking your usual ibuprofen or pain relief pills will offer immediate relief.
So, imagine you are walking around sightseeing and you spot a pharmacy. You run in and ask for your usual pain relief pills and quickly realize no one understands you.
You look around and notice all the writing of the medications is in a different language.
Recently, while we were in Costa Brava, Spain we were going on a fishing boat on a day with strong winds, and needed something for motion sickness.
We didn’t know the Spanish equivalent for Dramamine, and only realized later that it is Dramamina.
The TravelSmart App from Allianz, eliminates this type of anxiety on your travels.
There is a Medical Translator function that has a medication dictionary and first aid terms available in several languages.
The medication dictionary shows the universal pharmaceutical name for hundreds of common medications that any pharmacist will understand.
To use the first aid terms feature, all you do is put in how you are feeling, choose the language of the country you are in.
And the translation is done automatically. It’s that simple and easy.
#3. File and Track Your Insurance Claims
Earlier this year while exploring the local food in Chiang Mai, Thailand, Rosemary unexpectedly needed to see a dentist.
Fortunately, we are covered by Allianz Insurance and the process was fairly simple.
Rosemary simply filled out a few forms where she outlined what happened and the treatment she received.
She sent in scanned copies of the invoices. And the only additional paperwork Allianz requested was a copy of our flight itinerary.
Once the paperwork was sent in, she would log into the account from time to time to check if it had been approved or if Allianz needed more information.
The Allianz TravelSmart App makes it easy to both file and track a claim.
From the convenience of a smartphone, tracking and checking the status of a claim is as simple as logging into the app.
#4. Emergency and Hotline Information
You know the emergency number of your home country. If you are in the U.S. for instance, the emergency number is 911.
Children learn this number at an early age. And today, about 240 million calls are made to this number each year.
What if you are traveling to Italy, Thailand or Japan. Do you know the emergency numbers of those countries? What number would you call in case of an emergency.
One of the most practical aspects of the Allianz TravelSmart App is the Local Emergency feature.
It has the emergency numbers of almost all countries in the world.
Looking up the emergency number for Italy (112), Thailand (191) or Japan (119) is as easy as tapping on the contact button on the app.
In addition to the emergency numbers of all the countries, Allianz has their emergency services, customer service and email address available.
So, no matter where you are traveling, you have Allianz available at your fingertips.
#5. Track Your Flight
One of the features that is really handy is the ability to track your flight directly from the homepage of the app.
To get the full benefits of this feature, it is best to be logged in. However, you can track you flights even if you are not logged in.
To do so, from the home page, you either input the flight number and date, or the route and date.
What I find very helpful from this tracking function is that it gives you the terminal information for your departures and arrivals.
Our next trip is to Mexico and we have a layover in Houston. The airline has already notified us of a terminal change.
With the app, we have peace of mind knowing we don’t have to worry about any further gate changes. We will simply check the TravelSmart app for the updated information.
Similarly, when we land in Guadalajara, we can easily tell our friends our arrival gate information ahead of time.
The feature becomes even more beneficial when you are logged in. This leads to #6, one of the other wonderful advantages of the Allianz insurance and the Travel Smart Benefits.
#6. Automatic No Claim Receipt $100 Payment for Delayed Flights
If you’re like me and despise taking care of paperwork, you will love this awesome benefit from Allianz.
If your flight gets delayed and the delay is covered by your travel insurance plan, you get an automatic payment of $100.
To receive the payment, let Allianz know the flight information. You have the option to do so on allianztravelinsurance.com
Though, as mentioned in tip #4, it is much more convenient to use the TravelSmart App directly from your smartphone.
If you gave Allianz a way to contact you either via text or email, you will receive notice of your eligibility right away.
Then, you just need to follow the prompts and indicate how you want to get paid. For faster processing, choose debit card processing which is almost instant.
Direct deposit will take about 2 to 5 days depending on your bank.
How great it is to know you can get $100 to cover for any additional spending you may incur due to the delay.
Keep in mind, this automatic payment only happens if you use the tracking flight feature ahead of your flight.
Also, the $100 payment is for each person and per travel day.
#7. No Receipt Claim Payment for Delayed Luggage
One neat aspect about the TravelSmart is that you can get payment for delayed luggage as well.
Imagine how frustrating it can be to learn at your arrival that your bags are not there and they got left behind.
This happened to us a few years ago when we were traveling to France for Christmas.
Upon arrival at Paris-CDG airport, we found out it had been snowing. Subsequently, our plane was grounded on the tarmac for a couple of hours before we could get out.
Shortly, a bus came to pick up the passengers but the luggage got left behind. The next day, we were able to retrieve one suitcase at the airport but not the one with the Christmas gifts.
It was really disheartening to celebrate Christmas and not have the promised gifts for my nieces.
We eventually got our luggage back but it was too late. At the time, we didn’t have travel insurance.
If we would have had Allianz, we would have been covered with the delayed luggage policy.
In this case, you need to provide proof of covered delay. Typically, it is a claim form from the airline and the delivery receipt.
The payment is handled in the same manner as the delayed flights.
#8. Everything in the Same Place With TravelSmart App
I’m not a fan of paperwork, but I am the master of filing documents safely. Sometimes, so safely that I don’t remember where I put them.
The TravelSmart app helps me with my “file and forget” behavior. Once logged in the TravelSmart App, all the information is available in the same place.
On the app, your policy number is available as soon as you login. With one click on the policy information, you see a summary of the main coverage details.
At the bottom of the screen is a link to visualize the entire policy. The coverage information is provided at the top of the document.
This is handy allowing you to check your eligibility for flights or covered luggage delays. This also applies for checking on medical, dental coverage and other trip coverages.
With all your documents in one place, the TravelSmart app, makes it easy to find what you are looking for.
#9 TravelSmart App Ease of Use
Overall, the TravelSmart app is easy to use and navigate.
Right from the home page, there is direct access to the most important information; the policy coverage and flight information.
Other tools such as filing a claim, local assistance information and medical translator are available from the menu tab. Each menu is explicit and easy to navigate.
If there is one area we’d like to see developed further is the medical translator with additional languages like Vietnamese or Bulgarian.
The good news is Allianz makes regular updates and takes into account customers feedback. So don’t hesitate to give your feedback on the review app function.
Try it for yourself and see how easy it is to use. The TravelSmart app is free and available for iOS or Android devices.
Check the Video by Allianz about the TravelSmart App Functionalities
Between your luggage, getting to the airport on time, making it through security and catching your flight, you have a lot on your mind.
Thankfully, the features on the Allianz TravelSmart app makes it easy to stay organized. The app, which is constantly being updated with new features and functionality, is designed with the traveler in mind.
At this time, the TravelSmart app meets our needs, especially as we prepare for our next trip to Mexico.
We are really excited about using the medical assistance and translation functionalities. We want the peace of mind of knowing wherever we are in the world, we can easily get medical help if needed.
Additionally, tracking flights and the no-receipt reimbursements are extra bonuses that make the Allianz Travel Smart app so indispensable.
On your next trip, make sure you are covered with Allianz Travel Insurance and use the full functionalities of the TravelSmart app.
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Disclosure: This article has been written in partnership with Allianz Travel Insurance, our travel insurance provider. Authentic Food Quest has received financial compensation from Allianz Global Assistance (AGA Service Company). As always all thoughts and opinions are our own.
Claire is a culinary explorer and the engineer brain behind Authentic Food Quest. Together with her partner, Rosemary, they created Authentic Food Quest to inspire people to travel deeper through authentic food. Through food, they believe, people can have more meaningful connections on their travels. Take the quiz and find out your Food Traveler Profile.