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Authentic Food Quest Authentic Food Quest
  • About
    • What is Authentic Food Quest
    • Work With Us / Media
    • Contact Us
  • Destinations
  • Eat
    • Dishes
    • Desserts
    • Street Food
    • Restaurants
  • Drink
  • Recipes
  • Shop
    • Food Itineraries
    • Books
    • International Food
    • Cookbooks
  • Resources
    • Accommodations
    • Cooking Classes
    • Food & Wine Tours
    • Food Traveler Tips
    • People in Food
Aug 18
Travel smart App Allianz Authentic Food Quest

Allianz TravelSmart App: 10 Benefits You Want to Know

  • Claire
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  • Food Traveler Tips
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TravelSmart App Review by Authentic Food Quest

When traveling, there are a lot of moving parts that can make things stressful. 

On our travels, we use a few travel apps to keep us organized and make our life easier. 

Recently, we started using the free TravelSmart app from Allianz, our travel insurance partner.

We only wish we would have used it sooner. 

In conjunction with our insurance, the TravelSmart Allianz app offers many practical benefits.

Here are 10 ways to help you travel smarter. And some are even available even if you are not insured with Allianz.

Authentic Food Quest Page_Break

Table of Contents

  • 1. How to Find Local Medical Help on The Road
  • 2. Medical Translation Capabilities on The TravelSmart App
  • 3. File and Track Your Insurance Claims
  • 4. Emergency and Hotline Information
  • 5. TravelSmart App Push Notifications for Safety and Security
  • 6. Track Your Flight
  • 7. Automatic No Claim Receipt $100 Payment for Delayed Flights
  • 8. No Receipt Claim Payment for Delayed Luggage
  • 9. Everything in the Same Place With TravelSmart App
  • 10. TravelSmart App Ease of Use
    • Check the Video by Allianz about the TravelSmart App Functionalities
  • In Summary
  • Love it? Pin it!

1. How to Find Local Medical Help on The Road

Hospital in Bansko Bulgaria found using Travel Smart App AuthenticFoodQuest.jpgThe local hospital Rosemary visited in Bansko, Bulgaria

One of the best features of the Travel Smart App is access to medical help on the road. 

When we visited Bansko, Bulgaria for the first time, Rosemary lost her voice. When she woke up on our first morning, she couldn’t speak.

Meanwhile, we were in a new country, it was our first day and we don’t speak Bulgarian. I was challenged to find a doctor when all the writing was in Cyrillic.

The TravelSmart App by Allianz has a handy feature called Assistance Around Me. On this screen, you can search for a hospital, doctor, pharmacy, police station, and even your embassy.

We didn’t know about this feature at the time and wish we did. In this case, I would have clicked “I need a doctor” which gives access to a list of nearby Allianz Global Assistance reviewed medical facilities. 

Nonetheless, the story had a happy ending. The friendly baker, in the building where we were staying, took us to a doctor at the local hospital. 

Rosemary was examined and given a prescription for antibiotics. Shortly thereafter, she got her voice back.

On our culinary travels and for unexpected situations, having immediate access to medical help while traveling cannot be understated.

READ MORE: Ten of the Best Traditional Bansko Restaurants for Bulgarian Food

2. Medical Translation Capabilities on The TravelSmart App

ScreenshotMedicalTranslator_TravelSmartApp_AuthenticFoodQuestThe simplicity of using the First Aid feature in Thailand

Have you ever been in a new destination and on a particular day you’re just not feeling your best?  

Maybe you have a headache, cramps or familiar aches and pains. 

You don’t need to see a doctor, but you know taking your usual ibuprofen or pain relief pills offers immediate relief.

So, imagine you are walking around sightseeing and you spot a pharmacy. You run in and ask for your usual pain relief pills and quickly realize no one understands you. 

You look around and see all the writing on the medications is in a foreign language.

Recently, while in Costa Brava, Spain we were going fishing gambas on a day with strong winds.  We were advised to get something for motion sickness. 

We didn’t know the Spanish equivalent for Dramamine, and only realized later that it is Dramamina.

The TravelSmart Allianz App eliminates this type of anxiety on your travels. There is a Medical Translator function with a medication dictionary and first aid terms available in several languages.

The medication dictionary shows the universal pharmaceutical name for hundreds of common medications that any pharmacist will understand.

To use the first aid terms feature, all you do is put in how you are feeling, choose the language of the country you are in. And the translation is done automatically. 

It’s that simple and easy.

3. File and Track Your Insurance Claims

While in Thailand exploring the local food in Chiang Mai, Thailand, Rosemary unexpectedly needed to see a dentist.

Fortunately, we are covered by Allianz Insurance and the process was fairly simple. Rosemary simply filled out a few forms where she outlined what happened and the treatment she received. 

She sent in scanned copies of the invoices. And, the only additional paperwork Allianz requested was a copy of our flight itinerary. 

Once the paperwork was sent in, she would log into the account from time to time to check if it had been approved or if Allianz needed more information.

The Allianz TravelSmart App makes it easy to file and track a claim. From the convenience of a smartphone, tracking and checking the status of a claim is as simple as logging into the app.  

With the convenience of the Travel Smart App from Allianz, get all the information you need, anytime, anywhere.

Authentic Food Quest Tip: Always make sure you are covered on your travels, including unexpected dental emergencies. Read about our dental insurance experience with Allianz Travel Insurance.

4. Emergency and Hotline Information

ScreenshotEmergencyNumbers_TravelSmartApp_AuthenticFoodQuestFind emergency numbers for the country you are visiting

You know the emergency number of your home country. In the United States, for instance, the emergency number is 911. Children learn this number at an early age and today, about 240 million calls are made to this number each year.

What if you are traveling to Italy, Thailand, or Japan. Do you know the emergency numbers of those countries? What number would you call if you need help in an emergency situation?

One of the most practical aspects of the Allianz TravelSmart App is the Local Emergency feature. On it are the emergency numbers of almost all the countries in the world.

Looking up the emergency number for Italy (112),  Thailand  (191) or Japan (119) is as easy as tapping on the contact button on the app.

In addition to the emergency numbers of all the countries, Allianz has their emergency services, customer service and email address available. 

So, no matter where you are, with the TravelSmart App, you have help available at your fingertips.

5. TravelSmart App Push Notifications for Safety and Security

Allianz Push Notifications TravelSmart App by Authentic Food QuestMeeting point sidewalk marker in Oaxaca to gather after evacuations

A new feature to the Travel Smart app is an Alert Center, which sends notifications about the destination you are visiting.

If you already have an Allianz Travel Insurance policy, you will receive alerts about conditions happening at the location of your travels. 

This could include weather advisories, health and security risks, changes in travel conditions, and more.

Intimately following the local conditions of the place you are traveling to is something we may do at varying degrees.

For instance, Oaxaca, Mexico is a region known for seismic movements and earthquakes.

We were planning on visiting Oaxaca at the end of June and unexpectedly had to delay our travels.

A severe earthquake hit the region with tremors felt as far as Mexico City and Guatemala.

Thankfully the damages were mostly material.

If we had been in Oaxaca at the time, the TravelSmart App would have alerted us. In addition, we would have received expert advice on how to respond. 

With the touch of a button on the main screen of the app, you can easily access customer service. 

By simply enabling your app to use your geolocation, you’ll receive alerts with 24/7 access to expert help.

6. Track Your Flight

TrackYourFlight with Allianz TravelSmartApp_AuthenticFoodQuestTrack you flight directly from the TravelSmart app homepage

One of the handy features of the Travel SmartApp is the ability to track your flights directly on the app.

However, to get the full benefits of this feature, it is better to be logged in. Nonetheless, you can still track your flights even if you are not.

To do so, from the home page, you either input the flight number and date, or the route and date. 

What I find very helpful about this tracking function is that it gives you the terminal information for your departures and arrivals.

On a recent trip to Mexico, we had a layover in Houston. Just before we arrived, the airline notified us of a terminal change. 

With the TravelSmart Allianz app, we had peace of mind knowing we didn’t need to worry about the gate change. As soon as we landed, we simply checked the TravelSmart app for the updated information for our flight to Guadalajara.

This feature becomes even more beneficial when you are logged in. The next benefit details another advantage of having Allianz insurance and the Travel Smart App. 

7. Automatic No Claim Receipt $100 Payment for Delayed Flights

Delayed Flight benefit Travel Smart App by Authentic Food QuestTraveling happy with Allianz Travel coverage

If you are like me and despise taking care of paperwork, you will love this awesome benefit from Allianz. 

If your flight gets delayed and the delay is covered by your travel insurance plan, you get an automatic payment of $100. 

To receive the payment, let Allianz know the flight information. You have the option to do so on the Allianz Travel website.

Though, as mentioned previously, it’s much more convenient to use the TravelSmart App directly from your smartphone.

If you gave Allianz a way to contact you either via text or email, you will receive notice of your eligibility right away.

Then, you just need to follow the prompts and indicate how you want to get paid. For faster processing, choose via debit card which is almost instantaneous. 

Direct deposits can take about 2 to 5 days depending on your bank.

Imagine the feeling of relief knowing you have $100 to cover additional spending due to flight delays. 

Keep in mind, this automatic payment only happens if you use the tracking flight feature ahead of your flight.

Also, the $100 payment is for each person and per travel day. 

8. No Receipt Claim Payment for Delayed Luggage

Air France Flight in CDG TravelSmart App AuthenticFoodQuest.jpgStranded in Paris-CDG because of the snow

Another neat feature of the TravelSmart App is payment for delayed luggage as well. 

Imagine how frustrating it can be to learn at arrival that your bags got left behind.

This happened to us a few years ago when we were traveling to France for Christmas.

Upon arrival at Paris-CDG airport, we found out it had been snowing. Subsequently, our plane was grounded on the tarmac for a couple of hours before we could get out. 

Shortly, a bus came to pick up the passengers but the luggage got left behind. The next day, we were able to retrieve one suitcase at the airport but not the one with Christmas gifts.

It was really disheartening to celebrate Christmas and not have the promised gifts for our nieces.

We eventually got our luggage back but it was late and several days after Christmas. At the time, we didn’t have travel insurance. 

If we would have had Allianz, we would have been covered with the delayed luggage policy. 

In situations like this, you need to provide proof of covered delay. Typically, this is a claim form from the airline and the delivery receipt.

The payment is handled in the same manner as the delayed flights.

9. Everything in the Same Place With TravelSmart App

Policy Document from Travel Smart App by AuthenticFoodQuestCheck your entire insurance policy document directly from the TravelSmart app

I’m not a fan of paperwork, but I am the master of filing documents safely. Sometimes, so safely that I don’t remember where I put them.

The TravelSmart app helps me with my “file and forget” behavior. Once logged in the TravelSmart App, all the information is available in the same place.

On the app, your policy number is available as soon as you login. With one click on the policy information, you see a summary of the main coverage details. 

At the bottom of the screen is a link to visualize the entire policy. The coverage information is provided at the top of the document. 

This is handy allowing you to check your eligibility for flights or covered luggage delays. This also applies to checking up on medical, dental coverage, and other trip coverages.

With all your documents in one place, the TravelSmart app makes it easy to find what you are looking for.

10. TravelSmart App Ease of Use

Overall the TravelSmart app is easy to use and navigate. 

Right from the home page, you have direct access to important policy and flight information. 

Other tools such as filing a claim, local assistance information, and medical translator are available from the menu tab. Each menu is quite explicit and easy to navigate.

If there is one area we’d like to see developed further is the medical translator with additional languages like Vietnamese or Bulgarian. That said, Allianz makes regular updates and takes customer feedback into account.

So don’t hesitate to give your feedback on the TravelSmart app.

Try it for yourself and see how easy it is to use. The TravelSmart app is free and available for iOS and Android devices.

Check the Video by Allianz about the TravelSmart App Functionalities

Authentic Food Quest Page_Break

In Summary

Between packing, getting to the airport, going through security, and catching your flight, you have a lot on your mind.

Thankfully, the features on the Allianz Travel Smart App makes it easy to stay organized. 

The app designed with the traveler in mind is constantly being updated with new features and functionalities.

No matter the distance of your travels, it helps to have your travel information organized in one place.

The TravelSmart Allianz app offers peace of mind knowing medical and travel assistance is at your fingertips, at any time.

On your next trip, make sure you are covered with Allianz Travel Insurance and use the full functionalities of the TravelSmart App.

Allianz Travel Insurance offers several plans to choose from. Simply click on “get a quote” and fill out your information. See the different plans and what is covered under each one. Compare rates and prices and choose the best one for you.

Love it? Pin it!

TravelSmart App Review by Authentic Food Quest

Disclosure: This article has been written in partnership with Allianz Travel Insurance, our travel insurance provider.  Authentic Food Quest has received financial compensation from Allianz Global Assistance (AGA Service Company).  As always all thoughts and opinions are our own.

Claire

Claire, ex-engineer, is a digital nomad and content creator at Authentic Food Quest. Since 2015, with her partner, Rosemary, they travel the world in search of the best local food experiences. Their mission is to help you enjoy the best local specialties on your travels or via recipes in your home kitchen. Favorite country for food: Vietnam. Favorite local dish: Hainanese Chicken Rice.  Favorite way to keep fit: Cycling. Claire is responsible for the website and the fun food & travel videos on Youtube. She is also co-author of Authentic Food Quest Argentina and Authentic Food Quest Peru, available on Amazon.

30 Comments

  1. DML
    November 22, 2019 at 7:47 am · Reply

    Wow. I had no idea the app could do all that. I will have to check it out!

  2. Theresa
    November 22, 2019 at 10:13 am · Reply

    This is a very handy travel app! We’ve been sick in foreign countries before and it’s very stressful trying to get the right help when you need it. I really like the emergency number feature, as I am not always aware of how to go about dialing emergency services, and I think in a panic, I would probably not remember what specific country number I would need.

    • Authentic Food Quest
      November 25, 2019 at 10:23 pm · Reply

      Sorry to hear Theresa that you’ve been sick in foreign countries before. I hope you travel insurance. Yes, the emergency numbers are helpful especially when not feeling well to try and figure things out. Download the app and be prepared for your next trips. Cheers.

  3. Pam
    November 22, 2019 at 1:57 pm · Reply

    I wish we had known about this a few years ago when we were traveling outside the country and my daughter got sick. Thankfully, my son-in-law is a translator so that helped, but this is definitely a great feature.

    • Authentic Food Quest
      November 25, 2019 at 10:21 pm · Reply

      So glad to read Pam that your son-in-law was able to step in. We love the language translation features and feeling empowered wherever in the world we may be. Download the app so that you are ready for your next trip. Thanks for stopping by.

  4. Amber Myers
    November 22, 2019 at 2:18 pm · Reply

    How cool, this sounds like a great app. I will have to check it out for sure. Anything that can help me stay organized is a plus!

    • Authentic Food Quest
      November 25, 2019 at 10:18 pm · Reply

      Great to hear Amber. More than staying organized the TravelSmart App also offers many practical benefits to make travel easier. Well worth giving it a try. Cheers.

  5. Brandy
    November 22, 2019 at 6:23 pm · Reply

    This is the first time I’ve heard of Allianza. What a smart and much-needed travel app to have. I’m glad that this is available for people who travel far away and need some assistance.

  6. Gisele
    November 22, 2019 at 6:27 pm · Reply

    Apparently, there is an app for everything. This is great for those who travel especially for international trips. I can’t imagine getting sick in a foreign country. That would be very scary.

  7. Chef Dennis
    November 23, 2019 at 3:06 am · Reply

    TravelSmart app sounds like an amazing app to use when traveling. I really love traveling and I could use this helpful app.

    • Authentic Food Quest
      November 25, 2019 at 10:17 pm · Reply

      Perfect, chef Dennis. There are so many useful features on this app and it is certainly worth having. Give it a shot 🙂 Thanks for stopping by.

  8. Lynndee
    November 23, 2019 at 10:09 am · Reply

    I have heard so much about how beneficial travel insurance is. We have not tried getting one, but we’ll look into it the next time we travel.

    • Authentic Food Quest
      November 25, 2019 at 10:14 pm · Reply

      One of the biggest benefits of having travel insurance is to be protected against unforeseen circumstances. Would highly recommend looking into it prior to your next trip. Thanks, Lynndee for stopping by.

  9. Catalina
    November 23, 2019 at 10:10 am · Reply

    A lot of benefits and useful info I can find in this app. It answers all the questions when you are in new country. Great app!

    • Authentic Food Quest
      November 25, 2019 at 10:13 pm · Reply

      Thanks, Catalina. It is indeed a great and very practical app. Try it out for yourself 🙂 Thanks for stopping by.

  10. Sarah
    November 23, 2019 at 12:16 pm · Reply

    This is such a useful post for those heading off on a holiday we all want to make sure we have the right protecting to help ease our minds.

  11. Ice Cream n Sticky Fingers DFW Parenting/LIfestyle
    November 23, 2019 at 2:28 pm · Reply

    I’ve heard that it is best to get travel insurance if you are traveling overseas just for medical care alone. We went on a cruise and it would have been terrible if something bad was to happen while at sea. I couldn’t imagine how much it would be to do an air rescue…I see $ signs flying out the window.

    • Authentic Food Quest
      November 25, 2019 at 10:12 pm · Reply

      Having travel insurance is certainly a good idea and there are different coverage levels. Call or check online at the different options provided by Allianz Travel Insurance for one that suits your needs. Thanks for stopping by.

  12. 1stopmom
    November 24, 2019 at 10:23 pm · Reply

    Wow, you have changed my mind about travel insurance. We have never used it before, i thought we would not need it. Thank goodness nothing bad happened.

    • Authentic Food Quest
      November 25, 2019 at 10:09 pm · Reply

      Travel insurance like medical insurance is one of those things you really don’t want to use but are glad you have it if you need it. For unexpected situations, consider travel insurance for peace of mind. Thanks for stopping by.

  13. Vanessa Palma
    November 25, 2019 at 2:57 pm · Reply

    I travel a lot. I’m downloading this app right away. Love the insurance comparison feature too.

    • Authentic Food Quest
      November 25, 2019 at 10:05 pm · Reply

      Perfect, that’s wonderful to hear Vanessa. Indeed, download it and let us know what you think. Cheers.

  14. Amy H
    November 25, 2019 at 9:59 pm · Reply

    I’ve never traveled outside the country, so I never thought about what would happen if I got sick or needed something. This sounds like a great app for traveling!

    • Authentic Food Quest
      November 25, 2019 at 10:04 pm · Reply

      Thanks Amy for your feedback. The app is very helpful also for domestic travel and not only international. Check it out. Cheers 🙂

  15. Mike
    December 3, 2019 at 3:48 pm · Reply

    The TravelSmart APP is a total game-changer. I remember when it just used to do translations and keep your policy number, now it is SOOOO robust. We always enter our flight details in there, so we get the refund automatically (no paperwork FTW!)

    • Authentic Food Quest
      December 4, 2019 at 5:00 pm · Reply

      Great points Mike. So easy to use and so practical. A total game-changer indeed 🙂 Appreciate you stopping by,

  16. Mike
    August 26, 2020 at 10:28 am · Reply

    Great post guys! This app is especially useful (with the travel alerts & info on your intended destination) in the times of #COVID travel!

    • Authentic Food Quest
      August 26, 2020 at 12:13 pm · Reply

      Thanks so much, Mike. So true, having access to information and support during these Covid travel times is invaluable. Definitively a great app for travel. Cheers.

  17. Homeia
    January 14, 2021 at 10:25 pm · Reply

    I have never used TravelSmart before. However, with all cute benefits you listed here…I will try it out soon. Thanks for nice share about such app!

    • Authentic Food Quest
      January 15, 2021 at 12:48 am · Reply

      Thanks so much for your kind words. Glad you found the article informative and helpful. Indeed, the TravelSmart app offers many benefits to help you stay safe on your travels. Do let us know if you have any questions. Cheers.

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